Customers and individuals who are aggrieved about the services or products offered by Collect & Pay Ltd or their staff may complain to the Astana Financial Services Authority (“AFSA”), financial regulator of the Astana International Financial Centre.

To lodge a complaint to the AFSA contact: +7(7172) 64 72 60; [email protected]; or AFSA Office, Mangilik El 55/17, pavilion C3.2.

Collect & Pay Ltd is authorised by the financial regulator of the AIFC, Astana Financial Services Authority (“AFSA”), to conduct the activity(-ies) of Providing money services in a testing environment of FinTech Lab* (AIFC regulatory sandbox) under the Licence #AFSA-G-LA-2020-0005 with expiry date of 01.10.2022. Status of the licence and its validity may be verified at the AFSA website (www.afsa.kz).
Collect & Pay has a registration with FinTRAC – MSB Registration System (Canada), the validity may be viewed at the FinTRAC website (https://www9.fintrac-canafe.gc.ca/msb-esm/)