When making a transfer to a beneficiary outside of Collect & Pay system, you will be making an external transfer to an external beneficiary. To achieve this, kindly follow these steps:

  1. Log into your Collect & Pay account.
  2. Choose the account from which you wish to make the transfer in the upper right corner of the screen (if you have multiple accounts).
  3. Click “Payments” from the left menu.
  4. Select “New Transfer” from the submenu
  5. On the New Transfer page, click the “Beneficiary List” button.
  6. On the “List of Beneficiaries” popup page, select the “External Beneficiaries” tab and click the “Add New” button.
  7. On the “Add New Beneficiary” popup page, make sure the checkbox “This is a Collect & Pay Account” is unchecked, and fill out the beneficiary details.
  8. Click “Save and Select” button.
  9. Complete the “New Transfer” form, which is now filled with the details of the beneficiary, with the amount and other details and click “Next”.

    After reviewing the transfer details on the “Confirmation page”, click the “Finish” button.Your transfer is now created and pending your authorization in the list of “Created Transfers”.
  10. In the “Created Transfers” list, check the checkbox next to the transfer you wish to authorized and click the “Authorize Transfers” button.
    1. On the “Request for Authorization” popup page, enter the code from your Google Authenticator app installed on your mobile device. If the authorization was completed successfully, you will get a successful authorization message on the screen.
    External transfers remain in “Pending Transfers” list until processed.To check the successful completion of an external transfer, check the transfer in the “Transaction history”, which can be accessed from the “Account Information” link from the left menu.Hint: You can access and create a list of beneficiaries (Internal and External) also in the “Beneficiaries” page, which you can access from the “Account Management” section from the left menu in your Collect & Pay account.

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