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© COLLECTPAY Ltd. 2020 – 2022
Customers and individuals who are aggrieved about the services or products offered by Collect & Pay Ltd or their staff may complain to the Astana Financial Services Authority (“AFSA”), financial regulator of the Astana International Financial Centre.
To lodge a complaint to the AFSA contact: +7(7172) 64 72 60; finte[email protected]; or AFSA Office, Mangilik El 55/17, pavilion C3.2.
Collect & Pay Ltd is authorised by the financial regulator of the AIFC, Astana Financial Services Authority (“AFSA”), to conduct the activity(-ies) of Providing money services in a testing environment of FinTech Lab* (AIFC regulatory sandbox) under the Licence #AFSA-G-LA-2020-0005 with expiry date of 01.10.2022. Status of the licence and its validity may be verified at the AFSA website (www.afsa.kz).
Collect & Pay has a registration with FinTRAC – MSB Registration System (Canada), the validity may be viewed at the FinTRAC website (https://www9.fintrac-canafe.gc.ca/msb-esm/)
Customers and individuals who are aggrieved about the services or products offered by Collect & Pay Ltd or their staff may complain to [email protected]. The Collect & Pay Ltd. is authorised by the financial regulator of the AIFC, Astana Financial Services Authority (‘AFSA’) in accordance with the Acting Law of the AIFC, to conduct the activity(-ies) of Providing Money Services under the Licence No AFSA-A-LA-2022-0023 with no expiry date. The status of the licence and its validity may be verified at the AFSA website (www.afsa.kz). The Collect & Pay Ltd. has also a registration at FinTRAC – MSB Registration System (Canada), the validity may be viewed at the FinTRAC website (https://www9.fintrac-canafe.gc.ca/msb-esm/)